Refund policy Effective 1st May 2024
  1. General overview

    At Hey Pawfriends, we strive to provide the highest quality service and customer satisfaction. This Refund Policy outlines the circumstances under which Hey Pawfriends may issue refunds, the process for requesting a refund, and your responsibilities as a user to qualify for a refund.

  2. Refund Eligibility

    Refunds are considered and processed in the following scenarios, subject to the maximum refund limit of one month’s subscription fee:

    • Platform Issues: Refunds for subscription fees may be offered if the platform experiences unforeseen technical issues that significantly impair your ability to use the service as intended. In such cases, the maximum refund will be equivalent to the subscription fee for one month.
    • Service Dissatisfaction: If you are dissatisfied with the services provided by Hey Pawfriends and have not utilized your allocated quota for the month (e.g., have not created or participated in any campaigns), you may request a refund of the subscription fees for that month, up to the maximum of one month’s subscription fee.

    This limitation reflects our commitment to quality and fairness while ensuring that our refund policy is sustainable and clear to all users.

  3. Non-Eligibility for Refunds

    Refunds will not be issued in the following circumstances:

    • Non-utilization of Services: If you choose not to use the services provided by Hey Pawfriends during the subscription period without any specific dissatisfaction or technical issue, you will not be eligible for a refund.
    • Partial Use: If you have partially used the services within any month (e.g., initiated a campaign or engaged with influencers), you are not eligible for a refund for that month’s subscription fee.
  4. Requesting a Refund

    To request a refund, please follow these steps:

    • Notification: Notify us of your desire for a refund by contacting our support team at within 30 days of the incident that leads to the request.
    • Information Required: Provide your account information, details of the issue encountered, and any other documentation as requested by our customer support team to validate the refund request.
  5. Processing Refunds

    Once your refund request is received and inspected:

    • Approval: If approved, your refund will be processed, and we will initiate a bank transfer within a certain amount of days, typically within 7-10 business days.
    • Denial: If your refund request is denied based on the criteria outlined in this policy, we will communicate the reasons for the denial promptly.
  6. Changes to Refund Policy

    Hey Pawfriends reserves the right to update and change this Refund Policy from time to time. Any changes will be posted on our platform, and the effective date will be updated. We encourage you to review this policy periodically to be informed of how we handle refunds.

  7. Contact Us

    For more information about our refund policy or to inquire about a refund, please contact us at

Hey Pawfriends Sdn. Bhd. (1545249-A)

7-2 Plaza Danau 2,
Jalan 2/109F Taman Danau Desa
58100 Kuala Lumpur,
W.P. Kuala Lumpur.

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